Terms & Conditions

Last updated: 16 October 2026

Welcome to the TONG YAN TRAVEL & TOURS SDN BHD online store. The terms and conditions stated below apply to all visitors and users of www.tongyan.com. You are bound by these terms and conditions as long as you are on www.tongyan.com.

General

The content of these terms and conditions may be changed, moved or deleted at any time. Please note that www.tongyan.com has the right to change the contents of the terms and conditions without any notice. For any violation of the rules and regulations of these terms and conditions, www.tongyan.com will take immediate action against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site”, are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by TONG YAN TRAVEL & TOURS SDN BHD.

Comments and Feedback

All comments and feedback to TONG YAN TRAVEL & TOURS SDN BHD will be received at tour@tongyan.com.

The user agrees that no comment(s) submitted to www.tongyan.com will violate any rights of any third party, including copyrights, trademarks, privacy or other personal or proprietary right(s). Furthermore, the user agrees that no unlawful, abusive, or obscene material(s) will be submitted to the site. The user is solely responsible for the content of any comment made.

Product Information

We cannot guarantee that all actual products will look exactly the same as shown on screen, as this depends on the user’s monitor.

The user agrees that www.tongyan.com may send newsletters regarding the latest news, products, promotions, etc. through email to the user.

Indemnification

The user agrees to defend, indemnify and hold www.tongyan.com harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Links to Other Sites

Any access to third-party sites through links is at your own risk. www.tongyan.com will not be related to or involved with any such website if the user’s content or product(s) are damaged or lost in connection with a third-party site.

Inaccurate Information

From time to time, there may be information on www.tongyan.com that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, availability and article contents. We reserve the right to correct any errors or inaccuracies, and to change or edit information without prior notice to customers. If you are not satisfied with your purchased product(s), please return them to us with the invoice.

Termination

This agreement is effective unless and until terminated by either the customer or www.tongyan.com. The customer may terminate this agreement at any time. However, www.tongyan.com may also terminate the agreement with the customer without any prior notice and will deny access to any customer who is unable to comply with the terms and conditions above.

Payments

All goods purchased are subject to a one-time payment. Payment can be made through the various payment methods we have available, such as Visa, MasterCard or online payment methods.

Payment cards (credit cards or debit cards) are subject to validation checks and authorisation by your card issuer. If we do not receive the required authorisation, we will not be liable for any delay or non-delivery of your order.

Questions? WhatsApp +60 18-661 1835 or email tour@tongyan.com.