Cancellation & Refund Policy

Last updated: 18 October 2026

Cancellation Prior to Departure

If you cancel your order(s) before it ships from our warehouse, you will not be charged any additional fees. We require a cancellation request to be submitted by emailing us at tour@tongyan.com.

Once the cancellation request is received, a full refund will be initiated. We advise submitting a cancellation request within 12 hours of your order submission in order to cancel prior to goods shipment.

Refund Policy

Your full refund will be issued once we have received and examined the returned goods at our return center. Once the returned goods fulfil our return policy, the full refund will be initiated. The method of refund will depend on your original payment method:

• Online bank transfer: full refunds will be credited into your bank account via online bank transfer, which should be posted within 10–14 working days.
• Credit card: refunds will be sent to the card-issuing bank.

Kindly contact your card-issuing bank regarding the duration of credit card refunds.

Questions? WhatsApp +60 18-661 1835 or email tour@tongyan.com.